When I download the book the file is blank! NetGalley Support July 06, 2020 17:47 Updated Follow If you find a blank file, we’re happy to check into it for you. Just contact support with the book title and ISBN and we will reach out to the publisher for the correct file. Related articles What is an .acsm file? NetGalley Device Guide When I downloaded the book, I noticed an expiration date. The formatting of the file on my device is off, what do I do? My file expired, should I re-download it? Comments 0 comments Article is closed for comments.