When I download the book the file is blank! NetGalley Support February 19, 2020 19:42 Updated Follow If you find a blank file, we’re happy to check into it for you. Just contact support with the book title and ISBN and we will reach out to the publisher for the correct file. Related articles NetGalley Device Guide Why do I have to download an .acsm file? The formatting of the file on my device is off, what do I do? When I downloaded the book, I noticed an expiration date. My file expired, should I re-download it? Comments 0 comments Article is closed for comments.