When I download the title the file is blank! NetGalley Support November 10, 2019 15:32 Updated Follow If you find a blank title file, we’re happy to check into it for you. Just contact support with the title and ISBN and we will reach out to the publisher for the correct file. Related articles NetGalley Device Guide Why do I have to download an .acsm file? When I downloaded the title, I noticed an expiration date. The formatting of the file on my device is off, what do I do? My title expired, should I re-download it? Comments 0 comments Article is closed for comments.