When I download the book the file is blank! NetGalley Support August 23, 2020 15:06 Updated Follow If you find a blank file, we’re happy to check into it for you. Just contact support with the book title and ISBN and we will reach out to the publisher for the correct file. Related articles What is an .acsm file? NetGalley Device Guide How can I download a digital review copy from NetGalley? When I downloaded the book, I noticed an expiration date. How to use the NetGalley Shelf app Comments 0 comments Article is closed for comments.