As part of your agreement with NetGalley, we will provide reader support to any of your contacts who need help accessing a file on the site.
Please direct your contacts to our comprehensive Knowledge Base for Readers first. There is a great deal of information on this site that will help NetGalley members with common problems.
If members need additional support, ask them to email email@example.com. We will aim to provide help within 24 hours (and often much, much faster!), Monday through Friday.
If you are working with a key media contact or a time-sensitive request, email us at firstname.lastname@example.org. We will make every effort to respond to these types of support inquiries as fast as possible.
Don't forget to use the Template Language and Examples in your own communications about NetGalley.
Please note: NetGalley does not provide phone support for readers.