Issues Adding Titles to the Catalog
In order to allow members to request your title, or invite members to view a title via a NetGalley widget, make sure you complete the title record (Title, ISBN, Author(s), Pub Date, and Category required), upload a content file, and make sure reading options are enabled.
Files Not Uploading
It typically takes NetGalley a few minutes to prepare protected files, particularly if they have just been uploaded or if you have changed the download options.
If you see this message and the file has recently been uploaded or the reading options have changed, wait a few minutes and refresh the page or come back to it.
If you still see this error after a few minutes, please get in touch with our Concierge team at firstname.lastname@example.org so that they can take a look at the file.