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Troubleshooting

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  • I forgot my login and/or password. What should I do?
  • I didn't receive an authentication email to complete the registration process. What should I do?
  • What browsers does NetGalley support?
  • How do I clear the cache in my browser?
  • What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
  • What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?
  • What does it mean if I was approved to download a book, but the publisher has archived it?
  • When I signed in from a widget invite, I got an error message that the publisher has not approved my email address. What do I do?
  • Why am I not receiving email notifications from NetGalley?
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