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  3. General Troubleshooting

General Troubleshooting

General troubleshooting

  • I forgot my login and/or password. What should I do?
  • What browsers does NetGalley support?
  • How do I clear the cache in my browser?
  • How do I "Favorite" a publisher?
  • My file expired, can I redownload it?
  • When I downloaded the book, I noticed an expiration date. Do my books expire?
  • Why am I not receiving email notifications from NetGalley?
  • The formatting of the file on my device is off, what do I do?
  • When I download the book the file is blank!
  • What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
  • What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?
  • What does it mean if I was approved to download a book, but the publisher has archived it?
  • When I signed in from a widget invite, I got an error message that the publisher has not approved my email address. What do I do?
  • I was auto-approved for a publisher but one of their books is showing up as "declined", can I still access it?
  • I run/work for a review organization with multiple editors and reviewers. How do you suggest we best use NetGalley?
  • What is the Digital Box?
  • NetGalley Member Disclaimer
  • CCPA Data Breach Notification - December 23, 2020

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