Skip to main content
NetGalley Member Knowledge Base
Submit a request
How can we help?
I forgot my login and/or password. What should I do?
What browsers does NetGalley support?
How do I clear the cache in my browser?
How do I "Favorite" a publisher?
My file expired, can I redownload it?
When I downloaded the book, I noticed an expiration date. Do my books expire?
Why am I not receiving email notifications from NetGalley?
The formatting of the file on my device is off, what do I do?
When I download the book the file is blank!
What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?
What does it mean if I was approved to download a book, but the publisher has archived it?
When I signed in from a widget invite, I got an error message that the publisher has not approved my email address. What do I do?
I was auto-approved for a publisher but one of their books is showing up as "declined", can I still access it?
I run/work for a review organization with multiple editors and reviewers. How do you suggest we best use NetGalley?
What is the Digital Box?
NetGalley Member Disclaimer
CCPA Data Breach Notification - December 23, 2020
Type your question here...
Powered by Zendesk