General Troubleshooting
General troubleshooting
- I forgot my login and/or password. What should I do?
- What browsers does NetGalley support?
- How do I clear the cache in my browser?
- How do I "Favorite" a publisher?
- My file expired, can I redownload it?
- When I downloaded the book, I noticed an expiration date. Do my books expire?
- Why am I not receiving email notifications from NetGalley?
- The formatting of the file on my device is off, what do I do?
- When I download the book the file is blank!
- What can I do if I see a "user not activated" message on my Kobo, Nook, Sony Reader, or other device?
- What can I do if I see an "error getting license server communication problem" message in Adobe Digital Editions?
- What does it mean if I was approved to download a book, but the publisher has archived it?
- When I signed in from a widget invite, I got an error message that the publisher has not approved my email address. What do I do?
- I was auto-approved for a publisher but one of their books is showing up as "declined", can I still access it?
- I run/work for a review organization with multiple editors and reviewers. How do you suggest we best use NetGalley?
- What is the Digital Box?
- NetGalley Member Disclaimer
- CCPA Data Breach Notification - December 23, 2020